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Policy

Policy on collection and processing of customers’ personal data by CanhCam

Effective from December 10, 2023

The policy on the collection and processing of personal data regulates activities related to the collection and processing of customers’ personal data conducted by CanhCam Web Design Agency (hereinafter referred to as “CanhCam” or “the Company”).

1. Personal data

During the customer consultation process or when customers use services at CanhCam, they may be required to provide certain information. Personal information typically includes: full name, email, phone number, address, and service-related details for consultation or discussion.

2. Purpose of using customer information

CanhCam collects and processes customers’ personal data for one or more of the following purposes:

  • Verifying identity and ensuring the security of customers’ personal data.
  • Providing certain utilities and services to customers, contacting customers for consultation and information exchange.
  • Sending newsletters introducing CanhCam’s services and promotional programs.
  • Conducting customer care activities and after-sales programs after website delivery.
  • Resolving issues arising from website usage.
  • Handling complaints.
  • Responding to customers’ requests and inquiries regarding services.

3. Methods of collecting personal data

CanhCam may collect customers’ personal data in the following cases:

  • When customers submit registration requests or fill out forms related to CanhCam’s services.
  • When customers contact CanhCam (directly meeting with the company’s customer service staff, communicating via mail, phone, email, social media, or any other means).
  • When customers are contacted and respond to CanhCam’s customer service staff.
  • When customers submit any personal information to CanhCam for any reason or express interest in any of our services.
  • CanhCam may collect customers’ personal data when they interact with us through any other means.

4. Methods of processing personal data

CanhCam applies one or more activities to process personal data, specifically: collecting, recording, analyzing, verifying, modifying, disclosing, combining, accessing, retrieving, revoking, encrypting, decrypting, copying, sharing, providing, transmitting, transferring, deleting, or destroying personal data, or other related activities.

5. Information storage duration

CanhCam applies one or more activities to process personal data, specifically: collecting, recording, analyzing, verifying, modifying, disclosing, combining, accessing, retrieving, revoking, encrypting, decrypting, copying, sharing, providing, transmitting, transferring, deleting, or destroying personal data, or other related activities.

6. Customer data security

Customers’ personal data is secured in accordance with legal regulations and CanhCam’s personal data protection policies. The processing of customers’ personal data is only conducted with their consent, except where otherwise required by law. We are committed not to use, transfer, provide, or share customers’ personal data with third parties without their consent, except where otherwise required by law.

7. Possible unintended consequences of processing personal data

We implement various technological solutions to enhance the security of customers’ personal data. CanhCam is committed to ensuring the highest level of security. However, some unintended consequences and damages may occur, including:

  • Hardware or software errors during the processing of customers’ personal data, leading to data corruption, damage, or loss.
  • Security vulnerabilities beyond CanhCam’s control, such as hacker attacks, causing data leaks.
  • Customers unintentionally exposing their personal data due to carelessness, fraud, or accessing websites/downloading applications containing malicious software; or voluntarily sharing information with others.

 

8. Customers’ rights and obligations regarding personal data provided to CanhCam

Customers’ rights:

  • The right to be informed about personal data processing activities before processing, except where otherwise required by law.
  • The right to agree or refuse consent to process their personal data, except where otherwise required by law.
  • The right to modify their personal data, ensuring compliance with legal regulations. If customers are unable to edit or encounter difficulties, they may contact CanhCam for assistance.
  • The right to delete or request deletion of their personal data by submitting a written request to CanhCam, except where otherwise required by law.
  • The right to file complaints, report violations, or initiate legal action according to legal regulations.
  • The right to request compensation if CanhCam violates personal data protection regulations, except where otherwise agreed upon by both parties or required by law.
  • The right to protect their personal data under the Civil Code and other relevant laws, or request competent authorities or organizations to implement civil protection measures according to Article 11 of the Civil Code.

 

Customers’ obligations:

  • Complying with legal regulations and policies related to the collection and processing of personal data.
  • Providing accurate, complete, and truthful personal data as required by CanhCam.
  • Cooperating with CanhCam, competent authorities, or third parties in case of issues affecting personal data security.
  • Protecting their personal data and promptly reporting any errors, inaccuracies, or suspected data leaks to us.
  • Taking responsibility for the information provided and assuming responsibility if their personal data is compromised due to their own mistakes.
  • Respecting and protecting others’ personal data.
  • Regularly updating themselves on CanhCam’s policies and regulations related to personal data collection and processing, as published on our website from time to time.

8. General terms

CanhCam reserves the right to amend and update the policy on the collection and processing of personal data at any time when necessary. Updates will be posted on CanhCam’s website and timestamped for customers to recognize the latest version. Customers commit to strictly complying with this policy, having read, understood, and agreed to all terms in this policy.

It is important for customers to protect themselves from unauthorized access to their account information when using shared computers. Customers must ensure they log out after using our services.

We also commit not to intentionally disclose customer information, sell, or share customer data for commercial purposes in violation of our commitments under CanhCam’s customer information privacy policy.

CanhCam emphasizes that we highly value customers’ rights in protecting personal information. If you have any feedback or concerns regarding our privacy policy, please contact:


CANHCAM WEB DESIGN AGENCY

Address: 156 Nguyen Van Thu Street, Đakao Ward, District 1, Ho Chi Minh City, Vietnam

Phone: 08. 3823 8364 – 3823 8365

Fax: 08. 3823 8365

Email: info@canhcam.vn


Note:
CanhCam’s customer information privacy policy applies only to CanhCam’s websites (canhcam.vn). It does not cover or relate to third parties that place advertisements or have links on CanhCam’s websites. We recommend that customers carefully review and distinguish between the privacy policies of these external websites.